BABYSHOP Ltd + PURE SHOP
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Shipping & returns

Shipping/Delivery Time

We offer 2 selections for you when you are ready to ship your merchandises back home. You can ship by  Self Pick-up by express Air (2-3 weeks from US Warehouse to Hong Kong) and Economy by ocean cargo - (4-6 weeks from US Warehouse to Hong Kong)

All delivery calculations start from the date of departure from our warehouse. 

The cost for shipping is based upon total order amount. Use the table below as a quick reference for calculating the shipping charge for an order. An additional surcharge may apply to some items due to their size and or weight. The surcharge, if applicable, will be noted on the product description page as well as the shipping subtotal of your order.

 

RETURN POLICY

If for any reason you are dissatisfied with any of our products, we will assist you with a prompt return or exchange.

All returns & exchange orders must be notified within 7 BUSINESS DAYS upon receiving the order. Return refunds will be issued back after we received the items and after they are inspected by our Return/Exchange Department. ITEMS MUST BE UNOPENED AND INCLUDE ORIGINAL MANUFACTURE'S PACKAGING. Customers will assume return shipping costs and a 20% RESTOCKING FEE. We will not issue a return authorization for damages and claims after indicated dates.
*REFUNDS ARE NOT AVAILABLE

*ALL CLEARANCE ITEMS ARE FINAL SALE - THEY CAN NOT BE RETURNED.

ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBERS(RA#)
Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out. 
We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges.

To request a return authorization number on a damaged item, please contact us by emailing return@ympetshop.com

INCLUDE  the following information in the email body.
1. Invoice Number
2. Company Name
3. Address & Phone number
4. StyleNo
5. Quantity
6. Reason for return

 

The above policy does not apply to "Clearance / 開倉專區"

*No Refund/Exchange for Clearance Products*

Baby Shop Limied reserves the right to change terms and conditions at any time without prior notice.